Privacy Policy
Last updated: July 09, 2025
1. Introduction
Trib-Tickz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (trib-tickz.com) and our London excursion services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number)
- Tour preferences and special requirements
- Payment information (processed securely through third-party providers)
- Communication records and feedback
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and connection information
3. How We Use Your Information
We use your personal information to:
- Provide and manage our London excursion services
- Process bookings and payments
- Communicate with you about your tours and our services
- Send newsletter and marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal information based on:
- Contract performance: To provide our tour services
- Legitimate interests: To improve our services and communicate with clients
- Consent: For marketing communications and non-essential cookies
- Legal obligation: To comply with UK and EU legal requirements
5. Information Sharing
We do not sell or rent your personal information. We may share your information with:
- Service providers who assist with our operations (under strict confidentiality agreements)
- Payment processors for secure transaction handling
- Legal authorities when required by law
- Business partners only with your explicit consent
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure data transmission (SSL encryption)
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
7. Your Rights
Under GDPR, you have the right to:
- Access: Request copies of your personal information
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
- Objection: Object to processing based on legitimate interests
- Withdraw consent: For consent-based processing
8. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes and enforce agreements
10. International Transfers
As a UK-based company, your data is primarily processed within the United Kingdom. Any international transfers will be conducted with appropriate safeguards in accordance with GDPR requirements.
11. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
14. Supervisory Authority
If you believe we have not addressed your concerns appropriately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.