Terms of Service

Last updated: July 09, 2025

1. Agreement to Terms

By accessing and using the services provided by Trib-Tickz, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Company Information

Trib-Tickz is a UK-based tour operator providing London excursion services:

3. Services Provided

Trib-Tickz provides the following services:

• Private London excursions with Russian-speaking guide
• Historical tours of London landmarks and attractions
• Cultural immersion experiences
• Hidden places and secret locations tours
• Customized tour packages based on client preferences

4. Booking and Payment Terms

4.1 Booking Process

• All bookings must be confirmed in writing (email or written contract)
• Booking confirmation is subject to availability
• We reserve the right to decline any booking at our discretion

4.2 Payment Terms

• A deposit of 50% is required to secure your booking
• Full payment is due 48 hours before the tour date
• Payment can be made via bank transfer, credit card, or cash
• All prices are in British Pounds (GBP) and include VAT where applicable

5. Cancellation and Refund Policy

5.1 Client Cancellations

• More than 7 days before tour: Full refund minus 10% administrative fee
• 3-7 days before tour: 50% refund
• Less than 3 days before tour: No refund
• No-show: No refund

5.2 Company Cancellations

• We may cancel tours due to weather, safety concerns, or unforeseen circumstances
• Full refund will be provided for company-initiated cancellations
• Alternative tour dates will be offered where possible

6. Tour Conduct and Safety

6.1 Client Responsibilities

• Arrive punctually at the designated meeting point
• Follow safety instructions provided by the guide
• Respect local laws, customs, and other tour participants
• Inform us of any medical conditions or mobility limitations

6.2 Behavior Policy

We reserve the right to terminate tours immediately without refund if clients:

• Behave inappropriately or disruptively
• Are under the influence of alcohol or drugs
• Endanger themselves or others
• Damage property or violate local laws

7. Liability and Insurance

7.1 Limitation of Liability

Trib-Tickz liability is limited to the amount paid for the tour service. We are not liable for:

• Personal injury, illness, or death (except where caused by our negligence)
• Loss or damage to personal property
• Delays or changes to tour itineraries due to circumstances beyond our control
• Indirect, consequential, or special damages

7.2 Insurance

• We maintain appropriate public liability insurance
• Clients are strongly advised to obtain personal travel insurance
• We are not responsible for medical expenses or emergency repatriation

8. Force Majeure

We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather conditions
• Terrorist attacks, civil unrest, or war
• Government restrictions or closures
• Public health emergencies
• Transportation strikes or disruptions

9. Intellectual Property

• All content on our website is protected by copyright and trademark laws
• You may not reproduce, distribute, or use our content without written permission
• Tour routes, commentary, and insider information are proprietary to Trib-Tickz

10. Privacy and Data Protection

Your personal information is processed in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

11. Photography and Media

• Photos may be taken during tours for promotional purposes
• By participating in tours, you consent to such photography unless you explicitly opt out
• We respect your privacy and will not use photos inappropriately

12. Complaints and Disputes

12.1 Complaint Process

• Complaints should be raised immediately with the guide during the tour
• Written complaints must be submitted within 7 days of the tour completion
• We will investigate all complaints and respond within 14 days

12.2 Dispute Resolution

• We will attempt to resolve disputes through good faith negotiations
• Unresolved disputes will be subject to UK jurisdiction and English law
• Alternative dispute resolution may be pursued before litigation

13. Website Use

• Our website is for informational and booking purposes only
• You agree not to use the website for any unlawful purposes
• We reserve the right to restrict or terminate website access
• Website availability is not guaranteed and may be interrupted for maintenance

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

17. Contact Information

For questions about these Terms of Service or to make a complaint, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.